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Recruitment agents (RAs) play a key role in labour migration of domestic workers (DWs), especially since the workers receive no protection under the labour law. From our survey and discussions with DWs and employers, we understand that there is significant scope for improvement in how RAs operate.
However, this information is rarely conveyed in a constructive manner to the RAs, and the only feedback they receive is complaints. Adherence to regulations is out of fear of blacklist, and not with an interest to ensure a fair and ethical recruitment process.